Online Return Policy
We want you to love your purchase!
However, if you would like to return an item please contact us at firstname.lastname@example.org before sending your package back. We will then proceed in arranging the return with you.
Our policy is permitted within 14 days of the ship date. You must contact us by email within 14 days of the ship date to qualify for a refund. To be eligible for a return, all items:
- must be accompanied by their original receipt/packing slip
- must be in original packaging and condition
- must be unused/unworn with seals and tags still in place
- must be packaged properly for return shipping to ensure it is not damaged
Last day to exchange Hanukkah merchandise is December 9th 2022.
Last day to exchange Christmas merchandise is December 15th 2022.
Please note that for all returns shipping and handling costs will not be refunded. You are responsible for paying for your own shipping costs to return an item. When shipping an item for a return, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for merchandise lost or damaged in the mail.
Gift receipts on regular merchandise are valid for exchange only within 30 days of the initial purchase date with a limit of one exchange transaction.
No multiple exchanges and/or store credit will be granted.
There will be no exceptions after 30 days.
Final Sale Items
Please be aware that the following online items are final sale: Holiday Cards (Mother's Day, Father's Day, Thanksgiving, Halloween, Passover, Easter, Christmas, Hanukkah, Valentine's Day), face coverings, eyeglasses, earrings, scrunchies, hair clips, perfume, grooming products, plants, books, sale items, and holiday merchandise.
Online Order Pick-Up
We will reach out to you via phone and/or email regarding your order up to three times to ensure you are aware that the order is ready. After our third correspondence or attempt to contact you, your order will be held for another 90 days after which the items will be donated.
If you have not received an email, please make sure to check your junk mail.