Shipping policy

How Much Does Shipping Cost?

All prices stated on this website are in Canadian Dollars (CAD).

We offer free shipping by Canada Post on orders containing greeting cards and/or stickers only. Please note that this does not include boxed cards.

Free card shipping is sent using untracked Canada Post lettermail and is intended for customers who do not require their order by a specific date. If you need your card to arrive within a few days, please do not select the free card shipping option, as delivery times are not guaranteed and your order may not arrive in time.

Please note:

• Shipping times are calculated in business days only (Monday–Friday).
• Orders placed on Friday, weekends, or holidays will be processed and sent out on the next operating business day when our store is open.
• Free card shipping does not include tracking information.
• Once you receive your shipping confirmation email for a free card shipping order, your order has been handed over to Canada Post for delivery.
• Since free card shipping is sent as untracked lettermail, Juxtapose Cards & Gifts is unable to track your order or provide updates while it is in transit.
• Once your order has been shipped, we do not have additional delivery information or control over the timing of delivery. Delivery times may vary depending on Canada Post processing, mail volume, and your delivery location.

Free card shipping may take approximately 2–18 business days, depending on the delivery location, Canada Post processing times, mail volume, and the distance from our store's nearest Canada Post facility.

Shipping Rates Within Canada

 

United States Shipping:
Shipping to the United States is not available at this time.

When Can I Expect My Order?

Your order will be processed and prepared for shipment within 1–2 business days based on our store operating days.

Please note that processing times do not include days when our store is closed, including holidays, scheduled closures, or non-operating days. Orders placed during these times will begin processing on the next available business day when our store is open.

Shipping estimates provided at checkout do not include order processing time. Estimated delivery times begin only after your order has been shipped and accepted by Canada Post, FedEx, UPS, Canpar, or Purolator.

Once your order has shipped, you will receive an email confirmation with your tracking number, except for orders containing only greeting cards and/or stickers.

For orders that include tracking, you can use the tracking number provided in your shipping confirmation email to monitor your order's delivery progress directly with the shipping carrier.

Please note:

• Greeting card and sticker-only orders are shipped as untracked lettermail and do not include tracking information.
• Once a free card shipping order has been handed over to Canada Post, Juxtapose Cards & Gifts is unable to track the order or provide updates while it is in transit.
• We do not guarantee the accuracy of delivery dates or tracking information once an order has been shipped.
• During the month of December, please allow extra time for delivery as this is the holiday season and shipping carriers experience higher volumes.
• Delivery times may take longer than usual during December due to increased holiday demand.
• We strongly recommend placing December orders early and allowing additional time to ensure your order arrives when needed.
• We recommend allowing extra time for delivery during other peak shopping periods as well.

Can I Pick Up My Order In-Store?

Yes! You can avoid shipping costs by choosing free in-store pickup.

Simply select the "Pick Up" delivery option during checkout.

You will receive a confirmation email once your order is ready for pickup.

Please note:

• Pickup is only available during store hours. Please refer to our Contact Us page for current store hours.
• If you experience any issues, please call us at (416) 324-8333 and we will be happy to assist you.

We will contact you by phone and/or email up to three times to ensure you are aware that your order is ready.

After our third contact attempt, your order will be held for an additional 90 days. After this period, any unclaimed items will be donated.

If you have not received an email notification, please check your junk or spam folder.

 

Where Do You Ship?

Currently, we ship within Canada only.

Shipping to the United States is not available at this time.

 

How Do You Ship?

We ship orders within Canada using the following carriers:

• Canada Post
• FedEx
• UPS
• Canpar
• Purolator

To help ensure the safe delivery of your order, all packages require a signature upon delivery. This added security measure helps protect your package and confirms that it has been received by the intended recipient.

All products are shipped from our store in downtown Toronto.

Before shipping, we carefully inspect all products to ensure they are free from damage or defects. We also take photos of all products before they are packaged and shipped as part of our quality control process. These photos provide proof that items were inspected and were in good condition, without damage or defects, before leaving our store.

We take special care when packaging your order so that your items arrive safely and in excellent condition.

If your package arrives damaged or items are broken, please contact us immediately:

Email: orders@juxtaposegifts.com

Please include your order details and photos of the damage so we can assist you.

 

Thank you for shopping with Juxtapose Cards & Gifts. We appreciate your support and look forward to sending your order safely to you!