Refund & Return Policy

At Juxtapose Cards & Gifts, we want you to love your purchase. We understand that sometimes a return or exchange may be necessary, and we are happy to assist you within the guidelines outlined below.

Online Orders – Shipped Purchases

If you would like to return an item purchased online and shipped to you, please contact us at:

Email: orders@juxtaposegifts.com

before sending your package back. We will coordinate the return process with you.
All returns or cancelled orders are subject to a 4% restocking fee, which helps cover payment processing costs and the handling of returned inventory.

Return Eligibility

Returns are accepted within 14 days of the order ship date. You must contact us by email within 14 days of the ship date to qualify for a refund.

To be eligible for a return, all items must:

Include the original receipt or packing slip.
Be returned in their original packaging and condition.
Be unused, unworn, and have all original seals and tags attached.
Be packaged properly for return shipping to prevent damage during transit.

Please note: If any of the above return conditions are not met, Juxtapose Cards & Gifts reserves the right to refuse the return or exchange.

Please also note:

Shipping and handling charges from the original order are non-refundable.
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
Juxtapose Cards & Gifts is not responsible for merchandise lost or damaged during return shipping.
Items marked as Final Sale are not eligible for return, exchange, store credit, or refund.

Online Orders – In-Store Pickup

Orders placed online for in-store pickup are eligible for exchange or store credit only within 14 days from the date the order is picked up.

Items marked as Final Sale are not eligible for return, exchange, or store credit.

All approved returns or cancelled orders are subject to a 4% restocking fee, which helps cover payment processing costs and the handling of returned inventory.

To be eligible for an exchange or store credit, all items must:

Be returned in their original packaging and condition.
Be unused, unworn, and have all original seals and tags attached.

Please note: If any of the above return conditions are not met, Juxtapose Cards & Gifts reserves the right to refuse the return or exchange.

Cancelling an Online Pickup Order

If you change your mind before picking up your order, please contact us:

Phone: (416) 324-8333
Email: orders@juxtaposegifts.com

A refund may be permitted at the discretion of management.

All approved returns or cancelled orders are subject to a 4% restocking fee, which helps cover payment processing costs and the handling of returned inventory.

If you change your mind about your order after arriving in-store but before leaving the store with your purchase, please speak with a staff member. A refund may be considered at management's discretion and, if approved, will also be subject to the 4% restocking fee.

General Return Policies

Gift receipts for regular merchandise are valid for exchange or store credit only within 30 days of the original purchase date.

Please note:

Only one exchange is permitted per original transaction. Once an item has been exchanged, no further exchanges, returns, or store credits will be provided for that transaction.
No exceptions will be made after the 30-day return period.
Items marked as Final Sale are not eligible for return, exchange, or store credit.

Final Sale Items

The following items are final sale and cannot be returned, exchanged, or refunded:
Holiday cards (Mother's Day, Father's Day, St. Patrick's Day, Lunar New Year, Thanksgiving, Halloween, Passover, Easter, Rosh Hashanah, Eid, Ramadan, Christmas, Hanukkah, Valentine's Day), Pens, Eyeglasses, Earrings, Scrunchies and Hair clips, Perfume, Lip balm, Shaving brushes, Blind Boxes, Plants, Books, Sale items, and Holiday merchandise.

Online Order Pickup Policy

Once your order is ready for pickup, we will contact you by phone and/or email.

We will make up to three attempts to notify you that your order is ready.

After our third contact attempt, your order will be held for an additional 90 days. After this period, any unclaimed items will be donated.

If you have not received an email notification, please check your junk or spam folder.

Contact Us

If you have any questions about your order or our return policy, please contact us:

Juxtapose Cards & Gifts